When we returned, we were told that our room still wasn't ready. Angrily, we left and came back an hour later. WHAT?! We finally got out turn to check-in about 40 minutes later and was told that our room wasn't ready either, but it should be ready in 30 - 60 minutes. We quickly realized that they were being told that they didn't have rooms available for them and they 'weren't' sure if they would even be available to them that night. There were about 5 guests in front of us when we arrived and all looked very irritated. Some of the issues we experienced: 1) COULDN'T CHECK IN ON TIME: We arrived just after 3pm for our 3pm check-in because we planned to spend the afternoon in the pool getting some sun. We booked directly on the resorts website, but found afterwards that rooms are MUCH cheaper on 3rd party sites. I was really hopeful about this place, but likely will never return and definitely wouldn't recommend it. Finest Punta Cana By The Excellence Collection All Inclusive.